International Shipping - High Quality Handmade Products

Terms and Conditions

Hello and welcome to hand-craft.ro! My name is Miriam and I like to create handmade art in a technique called Quilling (You can find out more about it on my ‘About Quilling’ page).

If you are interested in any of my handmade artwork, please read these Terms and Conditions carefully before purchasing or ordering an item from my website.

I reserve the right to change these terms and conditions at any time.

1. Purchases

If you wish to purchase any product which is available on my website, you will be asked to supply certain relevant information such as your full name, address of shipping, email address, payment method etc.

2. Prices and Shipping Costs

The price listed for each artwork does not include shipping costs. Shipping will be added once you provide the country where you would like the product to be delivered to.

Shipping is done through the Romanian Postal Service (Poșta Română).

3. Availability and Delivery

Availability

All the products listed as ‘In stock’ are available for purchase and can be ordered at any moment.

If you are interested in any of my artworks that are out of stock, feel free to contact me here and we can discuss about remaking it and also on details of pricing and shipping.

Also, if you desire a customized artwork, such as a combination of flowers displayed on my website, you are free to let me know and we can discuss on what can be done.

Delivery & Warranty

The time of delivery for an artwork is as follows:

  • 5-10 days for European countries
  • 10-15 days for USA
  • up to 14 days or more for the rest of the world

I am not responsible for any delay in delivery caused by the postal services or by the unavailability of someone to take delivered products. It is your responsibility to contact the post office to arrange the delivery of products that could not be delivered because you were unavailable.

I do my best to package as safe as possible and so I do not offer warranty or refund for any damage caused by delivery services.

Digital Download products are not refundable.

4. Payment

Payment is done through PayPal, and will be made before I ship your order to you.

For custom orders, please contact me to discuss the best suitable way.

5. Right of Withdrawal

Any order of  available products can be cancelled before it is ready for shipment.

For customized artwork, cancelling means that you will lose the money you paid in advance.